Questions to ask before you book a move

Choosing a removal firm is easier when you ask the same questions of each one. This page is those questions. It is not a ranking. For the services we run, start at Harrogate removals.

What exactly is included?

Ask which rooms and items the quote covers. Ask if dismantling beds is included. Ask if packing is included or extra. Ask what happens if the loft is fuller than you said. A written quote that stays valid for a clear period is easier to compare than a text message with a single figure.

Ask who carries the goods in transit cover, and what you need to declare. Insurance is provided on our jobs. You should still ask what is covered, including any item you care about more than the rest.

Who turns up, and when?

Ask whether the crew is employed by the firm you called, and what time they will arrive. Ask what the arrival window means if you are in a completion chain. Ask what a wait for keys costs if it runs long. Our published hours let you send an enquiry at any time. The move itself is a booked slot.

Ask how they treat a street with residents’ bays. Around Harrogate that question matters in the town and in some suburbs. The firm should tell you to check signs and, where needed, speak to North Yorkshire Council. They should not promise to block a junction.

Does the firm know the building?

Describe the stair, the lift and the carry. A company that only asks for the number of bedrooms has not priced the access. Send photos. If you are moving a piano or a large fridge, say so.

Then compare like with like. Our house removals page states what a full home move includes. Send your list when you get a free quote. We work in Bilton, Oatlands and Killinghall as part of that local work.